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SiMPLuS troubleshooting &
RCA solution intelligently captures complex troubleshooting steps and maps them to
logical workflows which automatically troubleshoot network issues from live network
and associated systems. Automation platform has built-in templates for step-wise
diagnostics and decision-making for service-level trouble-shooting based on customer
operations process (SOP). It can integrate with multiple network devices, EMS’s and
OSS systems to carry out information queries and command executions.
The solution
also enables intelligent processing of information and drawing inferences from it. It
provides logical step-wise progression to validate or eliminate different network issue
possibilities to arrive at a final diagnosis. It provides zero-touch automation and high
degree of scalability to trouble-shoot service-related issues of enterprise customers
and provide detailed insight with probable resolution and suggestive actions.
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